As we look back on the past year at WHA Healthcare, one thing is clear: we exist to make everyday healthcare more affordable, accessible, and stress-free for people and workplaces across Wales and the wider UK.
2025 has been a year of meaningful progress, strengthening our healthcare cash plans, enhancing how we support customers, supporting local communities, and preparing for an even brighter year ahead.
Below is a roundup of our key achievements and how we’re continuing to develop our service to meet the evolving healthcare needs of our customers.
Enhancing Our Cash Plan Offering for Existing Customers
This year, we improved our healthcare cash plan service so customers can enjoy easier access to everyday healthcare support.
WHA Healthcare Rewards Means, More Value, Every Day
We introduced WHA Rewards, giving customers wider access to savings on wellbeing, lifestyle, family essentials and everyday spending. These rewards sit alongside our health cover and add meaningful support for the cost of living, especially as households look for ways to stretch their budgets without compromising their wellbeing.
Building on Our Promise of Real, Practical Support
Our core mission has always been simple. To provide affordable health cash plans that enables people to live and work at their best. Over the year, we’ve continued to modernise our approach to ensure our policies remain fair, competitive, and genuinely helpful, covering the most used healthcare services such as dental, optical, physiotherapy and everyday treatments.
A Better Customer Experience with Our Online Portal
Listening to customers is a priority for WHA Healthcare, and your feedback has played a direct role in shaping our next steps.
This year, we introduced a customer portal, making it easier to:
- Submit and manage claims online
- Check and view your balances
- View policy details in one place
- Access WHA Rewards instantly
- Update personal details
- Contact our team when needed
Our goal is simple: to make healthcare easier, faster, and stress-free, so our customers can focus on life not worrying about what-ifs. From submitting claims to accessing everyday treatments, we’re here to save time, remove uncertainty, and give peace of mind every step of the way.
Looking Ahead to 2026
2026 promises to be another year of growth for WHA Healthcare. Our focus remains clear: to be the trusted, affordable health cash plan provider for individuals, families, and workplaces across Wales and the UK, always staying true to our roots, values, and commitment to local communities.
A Thank You to Our Customers and Communities
Everything we’ve achieved this year is thanks to our customers, communities, collaborators, and staff. Your feedback, trust, and support guide how we evolve, ensuring we deliver a service that genuinely makes a difference.
Turning Life’s What-Ifs into Peace of Mind
Life is full of what-ifs unexpected health challenges, small worries, and everyday uncertainties. At WHA Healthcare, we exist to help you face them with confidence. By providing accessible, affordable health care cash plans and supporting preventative care, we help families and businesses stay healthy, prepared, and reassured. Here’s to another year of turning life’s what-ifs into peace of mind.
