Accessibility

This accessibility statement applies to https://whahealthcare.co.uk and all of its sub domains and mobile applications.

This website is run by WHA Healthcare. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

• you cannot modify the line height or spacing of text
• most older PDF documents are not fully accessible to screen reader software
• live video streams do not have captions
• some of our online forms are difficult to navigate using just a keyboard
• you cannot skip to the main content when using a screen reader
• our scheme plan pages do not resize when zoomed

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• email mail@whahealthcare.co.uk 
• call 029 2048 5461

We’ll consider your request and get back to you as soon as practical.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us via our contact us page.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

WHA Healthcare is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below:

• Some older PDF’s may not be compliant with screen reader software
• Not all pages will resize correctly when zooming
• You cannot change the text size on all pages other than zooming via the browser capability

Non-accessible content

The content listed below is non-accessible for the following reasons:

• Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to continue to add text alternatives for all images as part of our ongoing maintenance of the website. When we publish new content we’ll make sure our images meets accessibility standards.
• Not all pages will resize correctly when zooming. This is due to the layout of certain pages with complex formatted tables which we will try to alleviate over time.
• You cannot change the text size on all pages other than zooming via the browser capability

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 8th April 2023. It was last reviewed on 8th April 2023.

This website was last tested on 30th April 2023. The test was carried out by our own testing team.